Save 10% for order 2+ with code: GG2P

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Save 10% for order 2+ with code: GG2P

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Shipping Info

All items offered on GeckoCustom are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and these following time periods:

- Production time: The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.
- Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.

- International Shipping Charge: Please aware that when you receive your order,  you might be charge for additional fee by your local carrier (which cannot control from seller side) depend on your own country regulations. 

 ESTIMATED TIME OF ARRIVAL (Business Days)

PRODUCT

PRODUCTION TIME 

(in business days)

SHIPPING TIME 

(in business days)
Banner 5 - 7 days 10 - 15 days
Blanket 3 - 5 days 3 - 7 days
Canvas 2 - 3 days 3 - 7 days
Car mat 5 - 7 days 10 - 15 days
Beach Short 7 - 9 days 10 - 15 days
Hawaiian Shirt 7 - 9 days 10 - 15 days
Clog 7 - 9 days 10 - 15 days
Doormat 5 - 7 days 10 - 15 days
Garden Flag 3 - 5 days 10 - 15 days
Graduation Tassel Charm 3 - 5 days 10 - 15 days
Graduation Topper 5 - 7 days 10 - 15 days
Keychain 3 - 5 days 10 - 15 days
Metal Sign 5 - 7 days 10 - 12 days
Mug 2 - 4 days 3 - 7 days
Ornament 3 - 5 days 3 - 7 days
Patio Rug 5 - 7 days 10 - 15 days
Picture Frame 3 - 5 days 10 - 15 days
Pillow 3 - 5 days 3 - 7 days
Shirt 2 - 3 days 3 - 7 days
Sock 3 - 5 days 10 - 12 days
Stoles 3 - 5 days 10 - 15 days
Throw Pillow 5 - 6 days 6 - 8 days
Tumbler 2 - 4 days 3 - 7 days
Wood sign 5 - 7 days 7 - 12 days

Yard Sign

 3 - 5 days 3 - 7 days

Pajamas
7 - 9 days 		10 - 15 days

Sweatpants
7 - 9 days 		10 - 15 days

 

 For International Shipping: It will take around 2-3 weeks (business days)  depend on products and country. Please feel free to contact our Customer Service team to get more details relate to your concerns.  

ORDER TRACKING

 You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-5 days for the carrier to scan your  package into their system.

 If you attempt to track your package and there is no information available that just means there is a delay in updating the information on the system, please do not worry. 
If it is over your estimated arrival date, please don't hesitate to contact us for handling this for you. 

PLEASE NOTE:

  1. More than 97% of packages will arrive on schedule. However, there are occasional instances where a delay in delivery time is caused by severe weather conditions, foreign customs, or an incorrect address. Do not hesitate to contact us if you find yourself in this situation.
  2. Email us at  help@geckocustom.com within 1 day after ordering if you'd like express shipping.
  3. For modification orders, the production time is expanded 1-2 days.  
  4. For orders delivered at the PO box, please include the zip code plus 4 or 5-digit in your order shipping address.
  5. A tracking will be emailed to your email when your order is prepared to be dispatched so you can track it all the way to your house.
  6. Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.
  7. Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

Most packages (97%) arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:

  • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • International customs procedures
  • Modification request

If you did not receive your package as promptly as our website stated, we will give  RESEND OR  REFUND per your asking. Please email us at  help@geckocustom.comand we’ll make it right!